Last uptodate 21/04/2025

1. Introduction
London Holistic Medical Check‑Up (the “Site”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, share and protect the personal information you provide when you visit our website, register for our Members Area or otherwise interact with us online.

2. Data Controller
Holistic Andrology LTD
10 Burke House, London, UK
Email: medicalcheckup@holisticandrology.com

3. Personal Data We Collect
We collect different types of personal data depending on the services you use:

• Registration & Membership Data: name, email address, date of birth, company name, postal address, telephone number, profile photo, login credentials, marketing consent.

• Family Member Data: up to six family members’ names, dates of birth and email addresses (if provided by you).

• Appointment & Medical Data: requested service, appointment dates, basic medical preferences (e.g. preferred Doctor), any information you voluntarily submit in forms or communications.

• Usage & Technical Data: IP address, browser type, device identifiers, pages visited, time stamps, form submissions, click‑stream data.

• Marketing & Communications Data: your preferences for receiving newsletters, special offers and other promotional materials.

4. How We Use Your Data
We process your data for the following purposes:

• Service Delivery: to verify your eligibility for discounts, facilitate appointment bookings, manage your membership and provide customer support.

• Communications: to confirm appointments, send reminders, respond to inquiries, and provide account notices or password resets.

• Marketing & Promotions: to send you newsletters, special offers and other promotional materials—but only if you have given your explicit consent.

• Analytics & Improvement: to analyze site usage, improve Site functionality, monitor performance and troubleshoot technical issues.

• Legal & Compliance: to comply with applicable laws, regulations or requests from public authorities.

5. Legal Bases for Processing
Under UK GDPR, we rely on these legal bases:

• Performance of a Contract: processing necessary to fulfil our Agreement with you (e.g., membership and appointment services).

• Consent: when you opt in to receive marketing communications. You may withdraw consent at any time by emailing medicalcheckup@holisticandrology.com.

• Legitimate Interests: for internal business purposes such as improving our Site, security monitoring and fraud prevention, provided this does not override your rights.

• Legal Obligation: to comply with data‑protection, tax, health or other applicable laws.

6. Cookies and Tracking Technologies
We and our third‑party partners use cookies, web beacons and similar technologies to collect Usage & Technical Data. Cookies help us:

• Remember your login session and preferences.

• Analyze Site traffic and usage patterns.

• Deliver targeted marketing (with your consent).

7. Cookies Policy
In addition to the summary above, we provide full details of our Cookies Policy:

7.1 What Are Cookies?
Cookies are small text files stored on your device by your web browser when you visit a website. They allow the site to recognize your device and remember certain information.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: required for core site functionality (e.g., login, form submissions). These do not require consent.

• Performance & Analytics Cookies: collect anonymous data on how visitors use the Site (e.g., pages visited, error messages). Used to improve Site performance.

• Functionality Cookies: remember choices you make (e.g., language, region) to provide enhanced features.

• Targeting/Advertising Cookies: track browsing activity to deliver relevant ads and measure ad campaign effectiveness. These require your prior consent.

7.3 Legal Basis & Consent
Under PECR, we rely on:

• Consent for any non‑essential cookies (Performance, Functionality, Targeting).

• Legitimate Interest for Strictly Necessary Cookies, because they are essential to provide the services you have requested.

When you first visit our Site, a cookie banner will appear allowing you to accept or reject non‑essential cookies. You may change your preferences at any time via the “Cookie Settings” link in the website footer.

7.4 Managing & Withdrawing Consent

• You can manage or withdraw your consent for non‑essential cookies at any time by clicking the “Cookie Settings” link at the bottom of any page.

• You can also disable cookies in your browser settings; however, disabling some cookies may affect Site functionality.

7.5 Third‑Party Cookies
We may allow third‑party services (e.g., Google Analytics, social media plugins, ad networks) to place cookies on your device. Their use of your data is governed by their respective privacy policies.

7.6 Cookie Retention
Each cookie has its own lifespan, typically between the end of your session (session cookies) and up to two years for persistent cookies. Detailed durations are available in our Cookie Declaration on the Site.

8. Third‑Party Services
We may share your data with:

• Italian Chamber of Commerce in London: to confirm your membership status and promotional opt‑in.

• Independent Doctors & Laboratories: limited details necessary to schedule your appointments and provide Medical Services.

• Service Providers: hosting, email delivery, analytics (e.g., Google Analytics), CRM and marketing platforms—under strict confidentiality agreements.

• Legal Authorities: if required by law, court order or to protect our legal rights.

9. Data Retention
We retain your personal data only as long as necessary:

• Membership Records: minimum one year from last activity or as required by law.

• Medical & Booking Data: as necessary to support medical services and legal obligations.

• Marketing Data: until you withdraw consent or unsubscribe.

Afterward, we securely delete or anonymize your data.

10. Security
We implement appropriate technical and organizational measures—such as encryption, access controls, secure networks and staff training—to protect your personal data against unauthorized access, disclosure, alteration or destruction.

11. International Transfers
Your data may be transferred to and processed in countries outside the UK or European Economic Area (EEA). Where required, we use approved safeguards (e.g., Standard Contractual Clauses) to ensure an adequate level of protection.

12. Your Rights
Under UK GDPR, you have the right to:

• Access: obtain a copy of your personal data.

• Rectification: correct inaccurate or incomplete data.

• Erasure: request deletion of data in certain circumstances.

• Restriction: limit how we process your data.

• Objection: object to processing based on legitimate interests or direct marketing.

• Portability: receive your data in a structured, machine‑readable format.

To exercise these rights, please email medicalcheckup@holisticandrology.com. We will respond within one month.

13. Children’s Privacy
Our Site is not directed to children under 16. We do not knowingly collect personal data from anyone under 16. If you believe we have collected such data, please contact us so we can delete it.

14. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version here with a new “Last updated” date. Continued use after changes constitutes acceptance of the updated Policy.

15. Contact Us
If you have any questions or concerns about this Privacy Policy, our use of cookies, or our data practices, please contact:
Email: medicalcheckup@holisticandrology.com
Address: 10 Burke House, London, UK

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